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Privacy Policy

(Last Modified 8/20/2018)

What Type of Information we collect?

We, Heartfelt Moments LLC, receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect the information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How we store, use, share and disclose your personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Internet Browser Cookies
Cookies are small files that your Internet browser stores on your hard disk or in your browser's memory. Cookies enable you to select, place and purchase products in our shopping cart. We may also use cookies to analyze the use of our Site or to tailor offers to different visitors.

A cookie is stored on your device but can be removed by following directions provided in your Internet browser's "help" file. Most Internet browsers are initially set to automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. However, if you choose to disable cookies, you will not be able to purchase products on our Site.

You may occasionally get cookies from our business partners (e.g., Google or BizRate) or other third parties with links on our Site. While this is a standard practice, we have no control or access to these cookies and, thus, our Privacy Policy will not cover the use of these cookies by third parties.


How we communicate with our customers?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Disclosure and External Use of Your Personal Information
Except as described in this Privacy Policy, personal information you provide to us will not be shared with or used by third parties without your permission.

  • Service providers. We contract with other companies to provide services on our behalf, such as fulfilling and shipping orders, and processing payments. We provide these companies with only those elements of your personal information that they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose. For example, we will share the shipping address you provide with our shipping partner so that they may deliver your package.

  • Compliance with Law and Policies; Protection of Rights. We may disclose your personal information and aggregated user information as necessary to respond to subpoenas, court orders and requests from law enforcement officials or government investigations; to comply with applicable law; to protect our legal rights; to enforce our Terms of Use or other policies or agreements; and to protect ourselves or others (for example, to reduce the risk of fraud or the use of our Site for illegal reasons).

Links To Other Sites
Our Site contains links to other third-party websites. Please be aware that we are not responsible for the privacy practices of any other website. If you submit any personal information to a third-party website or transact a purchase after clicking on a link from our Site, you are not submitting that information to and we have no control over the collection and/or disclosure of that submitted information. We encourage our users to be aware when they leave our Site and to familiarize themselves with the privacy statements of every website that collects personal information.

Updates to this Privacy Policy
We reserve the right to update our Privacy Policy in the future. If we do, we will update the "Last Modified" date at the top of this Privacy Policy. We encourage you to check this page periodically for any updates. Your continued use of our Site following the posting of updates to this Privacy Policy will mean you accept those updates.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

Heartfelt Moments LLC
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